Client Experience & Customer Service At Reformer Pilates Studio

The Reformer Pilates Studio Space In this post I will discuss a few factors that affect the client experience that are not directly related to the quality of the Reformer Pilates Instructors or the classes that are on offer. There is so much choice nowadays when it comes to picking a Reformer Pilates Studio or […]

Hats Off to All Passionate Reformer Pilates Instructors Out There From the start it was obvious to me that our job as Reformer Pilates Instructor is to help clients to reach their health and fitness goals. I wanted to become better and smarter at class planning. I wanted my clients to reach their full potential

The WHY Reformer Pilates Classes Exist Your clients come to Reformer Pilates for a reason. They have been told that Reformer Pilates is a great form of physical exercise that is low impact, fun and suitable for all levels. Some might come in order to get rid of shoulder, knee or pack pain. They want

First Impressions Imagine yourself entering a new place. This could be your first time ever in a fitness center, yoga studio, dentist, new office or anything really. Some of us would be excited to see what this new place has to offer yet some of us would feel really nervous, pretty much like a fish

The Importance Of Asking Feedback I have regularly asked my clients, students and colleagues feedback to understand what drives them come to reformer pilates classes week after week. I wanted to also suss out what I do right, what I could do better and what clients actually appreciate.I got fantastic answers from my colleagues and

Learn Your Clients Names, Injuries, Likes, Dislikes and More It should be needles to say we all want to be more than another client. I try my best to remember my clients names, injuries and more yet still sometimes I forget. This is the downside of bigger group sizes and teaching in multiple studios yet